RrgRrgRrgRrgRrg
Jun. 6th, 2010 10:31 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
kd7sovMy computer, the Device Formerly Known as Connor, has issues. The most prominent of these is that it tends to hibernate without prompting, on an accelerating but unpredictable schedule. I have contacted HP several times over this, with little actual benefit.
I thought, this latest time, I had made my position quite clear. In my initial email, I said, "At this point, I desire a physical replacement of whatever components could conceivably be responsible, or of the device itself. I will not, this time, be sending my laptop to any HP repair center; I want to be able to personally monitor what happens to it."
That was last night, around 7:30 p.m. Today, at 9:40 a.m., I get the latest response, saying basically that "we're sorry what we said last night didn't fix it. We think it's probably a general hardware thing, so send it to us and we'll fix it." Along with, for some reason, a request that I not "perform any troubleshooting on your own."
Um, NO. I'm not letting this thing be dealt with unless I am there, watching, at the very least. Three of the last four times I sent it to the repair center they simply re-imaged the hard drive, which - it should be obvious if they have access to my case history - doesn't solve the problem.
Huff. Huff. Huff.
I thought, this latest time, I had made my position quite clear. In my initial email, I said, "At this point, I desire a physical replacement of whatever components could conceivably be responsible, or of the device itself. I will not, this time, be sending my laptop to any HP repair center; I want to be able to personally monitor what happens to it."
That was last night, around 7:30 p.m. Today, at 9:40 a.m., I get the latest response, saying basically that "we're sorry what we said last night didn't fix it. We think it's probably a general hardware thing, so send it to us and we'll fix it." Along with, for some reason, a request that I not "perform any troubleshooting on your own."
Um, NO. I'm not letting this thing be dealt with unless I am there, watching, at the very least. Three of the last four times I sent it to the repair center they simply re-imaged the hard drive, which - it should be obvious if they have access to my case history - doesn't solve the problem.
Huff. Huff. Huff.
