You know, I really hate this.

You'd think there'd be a reason for the customer support email page to ask about your technical skill level. And yet, every time I contact HP, I get two steps. First, try X software solution, which usually involves downloading some driver or update. Second, if that doesn't work, lose all access to the computer for at least five business days while the repair center people poke it, revert the system state to the its original factory condition, and call it good.

Enough, I say! Enough! I bought a computer, and later complained until they sent a replacement, so that I could have a computer, not so that I could continually reload and restore all my settings, all my programs, and so on.